Tag Archives: digital banking

RBC launches new digital banking tools to help clients manage their money, every day

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Image from RBC/iStock

By Peter Tilton, Senior Vice President, Digital, RBC

 (Sponsor content)

As the banking landscape continues to evolve and more Canadians choose to bank digitally, it’s more important than ever to empower our clients with the tools they need to confidently manage their money and keep their accounts and information safe.

That’s why we’re continuing to add value while enhancing security for our clients through two new industry-leading digital capabilities.

The first – 2-Step Verification – is the newest security feature within the RBC Mobile app, providing added protection for clients who access their accounts digitally.

The second is the latest capability in our award-winning NOMI offering. With NOMI Forecast, clients can quickly get a seven-day view into their future cash flow and stay up-to-date on upcoming preauthorized payments from any deposit account.

Let’s take a closer look at what these two innovations offer Canadians.

More peace of mind with industry-leading digital security tools

With more options than ever to access our accounts online and through our mobile devices, having the peace of mind that our personal and financial information is protected is critical.

With our new 2-Step Verification we are further enhancing the security features available to our clients by adding new safeguards around identification and authentication.

Embedded directly within RBC’s Mobile app, 2-Step Verification enables clients to set-up their mobile device as their primary channel for their online and mobile accounts. This means when they log into their account from another source, such as their laptop or tablet, they will receive a prompt within the app to verify the session.

With the verification process happening directly in the app, clients no longer need to go through the hassle of manually entering a security code received via email or text. With the press of a single button, they can continue with their banking needs knowing their information and accounts are protected. Since no security code is used, there is no threat of a code being intercepted.

Our new 2-Step Verification is just one of the industry-leading digital security tools our clients can access:

  • With our card lock option within the RBC Mobile app, clients can quickly and easily lock their card if they’ve misplaced it. This eliminates having to cancel a card only to find it later, while reducing the chance that it’s misused if it doesn’t show up.
  • With ID Verification, clients have the ability to digitally verify their identities when opening an account remotely or in-branch. This creates a more seamless account open process for our clients, while further protecting their identity and accounts.
  • Our fraud monitoring and Digital Banking Security Guarantee means our clients can be confident they will be protected when banking online or through the mobile app.*

Leveraging AI for forecasting to bring next-generation digital advice to clients

The financial challenges many Canadians faced as a result of the pandemic have put an added spotlight on our daily finances. We’ve also heard directly from our clients that they want to feel supported with digital tools and personalized insights to help them stay on top of their finances. Continue Reading…

Digital Banking: the smarter way of saving that’s here to stay

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By Dave Schurman

Special to the Financial Independence Hub

By nature, we’re creatures of habit, but this past year has taught us that necessity clears the way for change. In a relatively short time, we’ve adjusted how we shop, work and study. The same can be said for banking. We’re looking for new ways that check all our boxes: easy, convenient, safe and smart.

What is digital banking?

Easy. It’s like having a financial institution at your fingertips.

Digital banking is fully online: it gives you the same financial products and security you would find in a traditional financial institution without need for expensive bricks and mortar, achieving cost savings that are then passed on to customers in the form of better rates and lower fees. And, the really good news in digital banking is that the “doors are always open,” so you manage your money on your time, not bankers’ time, and you do it from anywhere you want!

Who should consider digital banking?

Pretty much anyone looking for something more. We all like to get more from the services we use. More convenience. A more intuitive experience. More value. Here are the top reasons digital banking has taken off:

  • Low or no monthly fees
  • Better rates
  • Access whenever you need it
  • Easy-to-use and secure online experience
  • Ongoing innovation and updates based on customer feedback

 How do you choose the right digital banking platform?

Shop around.

First, decide which banking products you are looking for. If it is investments, what are you saving for: Retirement, an upcoming purchase or just a rainy day? Are you willing to lock your money in for a period of time to get a higher rate or do you prefer to have quick access to your money? Once you’ve figured out what you are looking for, next look into rates. How does one digital bank compare to another? Searching online is a great place to start. Once you have a shortlist of possible digital banking options, consider the following questions:

  • Is this digital banking solution backed by an established financial institution?
  • Will you have easy access to a real person if you need help or have questions?
  • What do the reviews say?
  • Will you have to pay for fees and, if so, how much?
  • What is the deposit insurance limit?

What is a HISA?

Don’t worry; it’s better than it sounds.

HISA stands for high interest savings account, and here’s what people love about digital HISA accounts: The rates are generally higher than what you get at traditional financial institutions with branches. So, for example, let’s say you find yourself in the middle of a pandemic. You’re not spending as much, so you have more money to save. A good move would be to put your money in a HISA and watch it grow faster. Saven’s HISA offers a competitive 1.55%* rate with no monthly fees, no minimum deposit and free e-transfers and direct deposits! Plus, your money is not locked in, so you can access it at any time.

What about GICs?

A smart choice to give your savings even more of a boost. If you want to lock in, then a Guaranteed Investment Certificate is another great way to save. This option is best for long-term savings at a fixed term (usually anywhere from one to five years). Saven’s GICs offer up to 2.05%**. Our super competitive rates are locked in so you see consistent growth. Continue Reading…

RBC continues to see increased adoption of digital banking solutions

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NOMI Budgets, available through the RBC mobile app.

By Peter Tilton, Senior Vice President, Digital, RBC

(Sponsor content)

Prior to the pandemic, RBC already had a robust digital banking user base.

However, as COVID-19 reached Canada and temporary branch closures took effect, we saw a rapid increase in demand for digital banking solutions.

We quickly pivoted to expand the capabilities of some of our leading digital tools, helping to ensure that clients could access everything they needed from home, including one-on-one appointments with their financial advisor.

Our analytics showed some interesting trends: the first being that many seniors quickly adopted digital banking tools. We saw a 77% increase in average weekly enrolment for digital banking sign-ups amongst users aged 60+, and daily re-engagement amongst these clients increased by 36%.

Digital banking tools also saw an overall increase in demand. For clients who had been with RBC for more than five years, there was more than a 60% increase in average daily digital enrollment throughout the first few months of the pandemic.

Below is a look at some of the tools that helped our clients simplify their day-to-day routines and manage their finances effectively from home.

With MyAdvisor, meet with your financial advisor from home

MyAdvisor offers clients digital access to their personalized financial plans and connects them to an advisor in their community either by live video, phone or in-branch.

In the wake of COVID-19, we saw increased adoption of MyAdvisor. The platform was adapted to allow for an increased volume of client and advisor interactions, including video calls. We also expanded the platform to support a wider group of advisors to help meet every need; for example, Private Banking advisors.

We’ve heard some great feedback on the platform from our advisors, one of whom mentioned that they previously tried to introduce MyAdvisor to a client for two years, but the client declined as they preferred in-person meetings and didn’t use online banking. Given the current physical distancing guidelines, the client decided to try a video meeting through MyAdvisor and was surprised with the ease of use. When the client went to book their future annual review with the same advisor, they requested another MyAdvisor video appointment.

We now have more than 2.23 million clients onboarded onto MyAdvisor with a personalized plan. Between March 2020 and January 2021, the number of completed appointments increased by 84%.

Ask NOMI allows clients to get more comfortable with digital banking

Ask NOMI is an interactive guide to personal banking. Found in the RBC Mobile app, it uses Artificial Intelligence to answer client questions about their accounts, simplify select everyday banking tasks and increase client comfort levels with digital banking. Continue Reading…

Banking from home and Canada’s seniors: RBC sees surge in digital & online banking by older clients

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By Rick Lowes,

Vice-President, Retirement Strategy, RBC

(Sponsor content)

As the pandemic took hold in early 2020, many Canadian seniors quickly learned how to bank safely and securely from home. Now that winter is setting in, many seniors who’ve continued to use their branch through the pandemic are likely exploring these options. We’re looking forward to helping more seniors across Canada discover the simplicity of not having to go outside their home to do their banking, while resting assured their bills will be paid correctly and on time.

We’ve already heard from many of our senior clients about how pleased they are to have made the transition to online or mobile banking. An elderly client in Prince George, British Columbia who thought he could only transfer funds out of his eSavings account in person is now very happily doing online banking from home.

A senior in Burlington, Ontario – who wanted to know how he was supposed to pay his bills while the branch across the street was temporarily closed – is now paying all his bills online. And an older client in St. John’s, Newfoundland – who had fears about using a computer – couldn’t believe how easy and secure it was to do online banking, when one of our advisors walked her through the process over the phone. From coast to coast to coast, seniors like these have been engaging with our online platforms, spurred on by the realities of ongoing physical distancing.

To share some statistics of our own around what this new activity looks like, over this past year we’ve seen seniors aged 60+ increase their use of electronic money transfers by 101% and digital payments by 46%. Among seniors aged 70+ who are newer to online banking, mobile banking has quickly become their favoured channel for banking from home.

Seniors have been receiving one-on-one support from our advisors that is helping to make them more comfortable with online banking. As a result, we’ve seen that comfort level translate into empowerment and the ability to make decisions about their finances while banking from the comfort of their homes.

 Responding to Canada’s new Seniors Code

We’ve also responded quickly to ensure we had comprehensive support in place for seniors and for our employees who work with seniors, aligned with the new Code of Conduct for the Delivery of Banking Services to Seniors (“Seniors Code”). This Seniors Code guides banks in their delivery of banking products and services to Canada’s seniors. Continue Reading…

EQ Bank: Your new High-interest No-fee Banking Solution

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eqbankbanner_HISABy Robb Engen, Boomer & Echo

Special to the Financial Independence Hub

Over the last decade or more Canadian banking customers have had to accept two inevitable truths:  interest rates on savings deposits would plummet and stay at historic lows, and banks would continue to raise fees on everyday bank accounts and services. All of this occurred while Canada’s big five banks hauled in record profits.

Savvy bank customers had to invent complicated workarounds to keep their hard-earned money safe, free of fees, and to earn a decent interest rate. That meant limiting transactions, maintaining high minimum balances, and bouncing from bank-to-bank chasing the latest short-term high-interest rate promotional offers.

If only there were a bank that offered one solution: a hybrid chequing-and-savings account that paid market-leading interest rates with no monthly fee, and no extra charges for moving your money around via e-Transfer or for paying bills.

EQ Bank

Enter EQ Bank – a new digital bank and offshoot of Equitable Bank – with its unique EQ Bank Savings Plus Account. Launched on January 18th, 2016 Continue Reading…