Posted By 
The media has been all abuzz lately about the Big-5 Banks and the shady practices they are using to dupe unsuspecting customers. I was approached twice by CBC for an interview which I declined both times. The reason? First of all, the mere thought of appearing on live national TV gives me a full-blown panic attack. And, secondly, I don’t really agree with the media’s strong irascible outrage the GoPublic admissions have provoked.
Related: Banking on a high pressure sales culture
This is my opinion based on being a former bank employee and a current customer.
A little bit of history
When I first started working in the banking industry, the business was only transactional. Customers came into the bank to cash their cheques, withdraw cash, pay some bills. Maybe they wanted to buy a GIC or take out a loan. There was limited choice available at the time. Customers went into the bank for a reason and came back out with what they wanted – not unlike going to Wal-Mart for a pack of socks or Safeway for a loaf of bread.
Posted By 
