All posts by Financial Independence Hub

Why you need to focus on providing Great Customer Service

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By Sia Hasan

Special to the Financial Independence Hub

Now more than ever, offering the best customer service that you can is essential. Even though most business owners are aware that it is important to provide quality service, they still may not understand how big of a difference it can make for their business, or just why it is so necessary.

The reality is that over time, customers’ opinions and thoughts about businesses have become increasingly important. Not only that, but because the internet makes it so easy for them to share their thoughts, business owners need to find more ways to make sure that their thoughts about their companies are positive. If you are looking for some ways to help ensure you are building a strong connection with your customers that will help your business flourish, here are some things to think about:

Doing Research is Key

When it comes to offering great service, research should be your first step. From making sure that you have a solid knowledge of CDP [Customer Data Platform] to taking the time to look deeply into your analytics, doing your research will help guide you in the right direction when you are looking to offer better service. Not only will it help you to get to know your customers better, but it will also allow you to know what areas your business needs the most work in. The more research you do at the beginning of the process, the less work you will have to do later on.

Use your Social Media wisely

If you are looking to improve customer service, then social media is your best friend. Social media isn’t just a great way to spread information about your company, it is also great for getting to know your customers better, and for offering them service in a way that works for them. More and more, customers are spending their time on social media and looking to connect with businesses and brands there, as well. This means that you need to be active on social media, and make sure that you are there to connect with them, too. Continue Reading…

Can you retire early on a lower income?

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By Mark Seed, My Own Advisor

Special to the Financial Independence Hub

It’s not easy, it will likely take more work, but you can retire early on a lower income.
Following a few early retirement case studies posted and linked to on my site in recent months, I got a few great email replies from readers. I’ve captured a couple of their comments below verbatim:
“Mark, let’s be honest. Not every 30-something has a 6-figure job like your Kingston engineer here.”
“Mark, can you link to that post on your site where the 60-year-old wants to retire on a lower income? That seems far more representative for many Canadians.”
…and you know what, these readers are right.
A lot of people like the idea of early retirement but facing facts, few folks have the means to pull it off.
You can only comparison-shop so much. You might not have the time to take on side-hustles. You tried to save as early as possible, as often as possible, but life got in the way.
I’ve argued people really don’t need any more financial advice. There are 80,000 books saying the same things.
But people do appreciate good coaching when they see it and feel it. People tend to appreciate the lessons learned shared by others – to tailor their own path. They genuinely want to be better over time.
At least my readership feels that way … which is very inspirational …
So, for today’s post, I thought I would act on one reader’s email to me in particular and highlight how she can still retire, maybe not earlier than most, but retire all the same without some of the financial stressors she is feeling today.

How to retire on a lower income – case study

Read on for information below from a reader I’ll call “Kat” for privacy reasons, and where I’ve changed some of the information to be tailored for our case study:

Hi Mark,

First off, love, love, love your blog and look forward to reading your weekend roundups every Saturday. 
You mentioned that you will be featuring a case study of a millennial couple soon and wondered if you are in the need of any more case studies?
I feel my situation is dire and I would love to hear your feedback (I know you can’t give direct advice) on what I could do better for me…
Quick background – I’m 43, separated, 2 kids (one is 19 and in university now, the other is 14). I work full-time making less than $45,000 per year. I’ve had financial issues in the past. I have around $30,000 invested, in mostly my RRSP. I am way behind at my age (for retirement planning). I don’t have a lot of disposable income, so I’m trying to put aside $300/month now.

Thinking of buying a home in the U.S.? Here are 5 tips to help you on your journey

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Image RBC/www.pexels.com

By Alain Forget, Head of Sales and Business Development, RBC Bank

(Sponsor content)

When it comes to the ins and outs of purchasing a property in the U.S., the process may seem complex at first. While there are some differences from how you buy a home in Canada, such as the mortgage process, taxes and insurance requirements, with the right partner and preparation, purchasing your dream home south of the border may be easier than you think.

Whether you are just starting to dream about owning a home in the U.S. or you are ready to make a purchase, here are five things to consider to help you on your journey.

1) Choose where to buy

If you’ve been heading south for years to vacation in the U.S. you may already know where you want to buy. If not, it’s important to consider why you are purchasing a property and what’s important to you in terms of location. While warm weather may be at the top of your list, you’ll also want to think about what type of activities you want to be close to. For example, do you want to be within walking distance of restaurants, shopping and entertainment or do you envision yourself outdoors, either on a golf course or walking down a beach? If you need more time to think about where you want to buy, it might be helpful to rent first. By renting, you’ll be able to test out different areas and figure out where you’d like to call home.

2) Understand the dollars and cents of buying in the U.S.

While there are a lot of similarities when buying a home in the U.S., there are some key differences that could impact your budget and what you can afford. For example:

    • Exchange Rate – While you need to account for some level of currency exchange when buying a property in the U.S., it might not have as much of an impact as you might think. Homes in many markets in the U.S. tend to be more affordable than in Canada which means your budget can go farther even after the exchange.
    • Taxes and Insurance – It’s important to factor in the ongoing costs of owning a U.S. property into your purchase decision. For example, while you will usually pay lower taxes in the U.S. than in Canada, you may need different – and potentially more expensive – insurance to protect your investment.
    • Down Payment – In the U.S. a down payment is typically 20% if you plan to spend time in the home and 25% if it is an investment property you don’t plan to live in.
    • Closing Costs and Timelines – While closing costs in Canada are typically about 2.5% of the purchasing price, in the U.S. it can range from 1% to 5%. It’s also worth noting the extra time it takes to process a U.S. mortgage. In Canada, while mortgages can process in 5-10 days; in the U.S., it can take 30-45 days.

3) Consider the benefits of financing your purchase

Paying cash isn’t the only option when buying a U.S. property and financing your purchase may be the way to go. Whether you’re buying a home to enjoy or making an investment, you can save thousands in upfront costs just by financing with a U.S. mortgage. When you finance versus paying all cash, your initial costs are limited to a down payment and closing costs. This preserves your Canadian equity and assets and saves you thousands of dollars in one-time, upfront foreign exchange costs. In addition, U.S. mortgages are always open so you have the flexibility to repay your mortgage at any time without penalty, like when the Canadian dollar is stronger. Continue Reading…

Inflation and Central Banks: Like having a Friend climb a Ladder

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By John De Goey, CFP, CIM

Special to the Financial Independence Hub

Various people have asked me to weigh in on our inflation situation with a particular focus on what central bankers should do about rates going forward.

The ‘what to do’ elements include queries about when to hike, how much, how often and to what end.

I like to use metaphors and the one that fits here is one of having someone you care about climbing a ladder.  In this scenario, the ‘friend’ is a mashup of the economy and markets (specifically, both the stock market and the real estate market), the ascension up the ladder is the seeming inexorable climb of prices and valuations, and the decision to tip the ladder over is the decision to raise rates.  Here’s the problem …

Let’s say someone you care about is climbing a ladder and you have been given the task of holding the ladder steady, stable, and firmly rooted on the ground while that person climbs.  In this case, “price stability” equals “ladder stability.” It’s a tall ladder and conditions are becoming increasingly perilous.  As your friend ascends, it eventually becomes clear to you that communication has been lost: your friend is now so far up that they cannot hear your pleas to reverse course.  It’s dangerous.  You know it, but your friend keeps climbing higher.

Central bankers caught in a dilemma

In this scenario, you know that if you were to tip the ladder over, your friend would be seriously hurt.  Conversely, you could do the ‘responsible thing’ and not tip the ladder over, but if you did that and your friend ended up falling from an even higher position, the consequences could be deadly.    Central bankers are caught in the horns of a dilemma. Continue Reading…

Best Investments across different Age Demographics

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Special to the Financial Independence Hub

Investing is a vital part of a person’s financial life. Whether you’re trying to aggressively grow your assets or prepare for retirement, investing is crucial for reaching your goals. There are several different types of investments that you can make throughout your lifetime, depending on your financial situation and what age demographic you’re in. Investment strategy can and should change as you get older, as your focus begins to shift from your career, to retirement, and beyond. Let’s take a look at three different age demographics and some investment tips for each.

20s –30s: Career Focused

At this age, you may be fresh out of college with a heavy amount of loans to pay off while starting at an entry level position with low income. In this situation, your first thought may not be to start investing your money and saving for retirement. This is understandable, but it’s also a mistake. Investing at a young age will better set you up for the future. Start to put some of your money into a retirement account like a Roth IRA. The IRS allows you to put up to $6,000 a year into your Roth IRA. If your company has a 401(k) plan, that’s another easy way to start saving for retirement especially if they’ll match a certain percentage of your paycheck.

Another popular way of investing is in real estate. Unlike stocks, you can assess its value and what profit it will bring you prior to investing. Especially at this young age you can begin to work on improving your credit score so that you’re able to buy homes and earn passive income. If you get lucky enough to find a home or apartment for a low selling price, you can resell or rent it out to make a large profit. Looking for investments that are low risk and high reward may be best for this age, especially when you don’t have a high amount of income.

40s –50s: Retirement Focused

You’re heading toward retirement age, most likely deep into your career, and have a significant increase in your income. Investing in more stocks and bonds is a great way to earn extra cash to prepare for your coming retirement. Along with that, your Roth IRA and/or 401(k) account most likely have a hefty amount accumulated. It’s suggested that you prioritize saving over spending at this age as it can benefit you immensely once you retire. Continue Reading…