
By Darren Coleman
Special to the Financial Independence Hub
If you’ve been playing Lingo Bingo during this Great Disruption, then the word “Pivot” must occupy the centre square on everyone’s playing card. It is simply the business word of 2020 and it means a fixed point on which things oscillate or rotate. It’s a term commonly used in sports like basketball or football when a player stops rapidly and then moves in a different direction. And we use it because in order to keep moving our businesses forward right now we have to do precisely that.
For me the first few weeks of the pandemic felt like some kind of weird reverse camping trip. Why? We had to make due with limited supplies, were in familiar yet oddly strange surroundings, and likely didn’t have enough toilet paper. Fortunately, family and friends were safe, everyone was home, and we mostly had to contend with a series of inconveniences rather than anything really serious. I appreciate this has not been the case for a great many.
Back to business. Or rather, back to trying to figure out how we’re going to keep doing business because so much has changed. My staff and I were working from home, trying to create new processes and procedures, making sure our remote systems were 100%, and trying to source everything from new computer headsets to home office chairs and other items so we could remain productive. My focus, as leader of a large and successful wealth-management team, was to keep everyone functioning at a high level and ensure clients were engaged since they too were going through a unique and challenging experience.
In short, we had to pivot.
Walking with Charlie: a video blog
One of the best things I did throughout all this was walk my dog. Everyone needs to take a break when working at home, so I would take my dog Charlie for walks. One day I decided to bring my GoPro with me. I would use the great trick of YouTube (which is to create what I call “mass intimacy” and talk to many even though it feels like I’m talking only to you). It would allow me to share my thoughts and comments with our clients and professional network.
This video blog was intended to be a bit of fun, and a way to stay in touch with clients quickly and efficiently. What with COVID I wanted to lighten the mood and also provide a philosophical framework for how we are thinking nowadays, and how we are processing the changes all around us.
In my first video, I encouraged viewers to find positive changes they can make while in lockdown. Instead of binge-watching Netflix, perhaps they could attend to those chores they’ve been avoiding or take up projects they’ve been putting off. Maybe organize the photo albums or learn to play the piano, for example. The point was to keep people moving in a positive direction to counter all the negative news flow we are experiencing.
It’s my belief that this pandemic is a health crisis for some: and a financial challenge for many more. In later videos, I discussed a variety of topics, such as how to be a better consumer of news, and how to handle the financial hitchhikers we encounter in life. I also provided some education as a way to increase financial literacy by sharing cash-flow budgeting techniques, along with key questions you should ask of your professional advisors. Continue Reading…